Contact Litgo

1The one inbox

Write to [email protected]. That single address reaches the whole support team — technical problems, billing questions, account issues, privacy requests and press all land in the same place, so you never have to guess which door to knock on.

We answer in the order messages arrive, and every message gets a reply within one to two business days. Billing and safety reports move to the front of the line.

2What to include in your message

A good first message usually gets a complete first reply. Include as many of these as you can:

• The email address tied to your account, if you have one
• What happened, in a sentence or two — and what you expected instead
• When it happened (a rough time and your time zone is enough)
• Your device and browser, for anything technical
• Screenshots or the payment receipt, for display or billing problems

3What support can help with

The team handles the full range, but these are the most common reasons people write:

• Coin purchases, missing balances and payment errors
• Calls that will not connect, or camera and microphone trouble
• Account access, email changes and deletion requests
• Follow-ups on reports you filed during a chat
• Privacy requests — seeing or deleting the data tied to you

4Answers you can grab yourself

Some questions do not need to wait for us. How Litgo works covers matching, translation and gifts. Is Litgo free? draws the exact line between free and coins. The refund policy states plainly when money comes back. And the safety page explains report, block and moderation.

5Safety emergencies

If someone in a chat threatens you, shares illegal content, or you believe a minor is on the platform, report it inside the call first — that routes the case to moderators immediately — and then email [email protected] with the details. Safety reports jump the queue.